Short answer: For a new Google Ads account, Google offers a call or chat with a Google Ads Expert during your first 30 days. For a campaign that’s already running, Google sends you to its Help Center, where Contact us sits at the end of each article. Keep your customer ID ready, and never give your password to a caller.
Which way to contact Google Ads
| Situation | What Google offers | Our tip |
|---|---|---|
| Your account is new | A call or chat with a Google Ads Expert in your first 30 days | Book it before your first campaign goes live |
| A campaign is already running | The Help Center, with Contact us at the end of each article | Search the exact error message first |
| You want other advertisers’ answers | The Google Ads Help Community, where you describe your issue or post a question | Keep your customer ID out of public posts |
| A caller says they’re from Google | Ask for an email: one from Google comes from “@google.com” | Hang up if they ask for your password |
| You shared your password or card | The account security form, as soon as possible | Change your password, then report the call or email |
What Google offers comes from its own pages; the tips are ours.
The Help Center can change with the account you’re signed in to, Google says. Sign in to the account with the problem before you search.
Have your customer ID ready
Your customer ID is a unique number that identifies your Google Ads account. Google asks you to have it ready when you contact customer support.
To find it, sign in to Google Ads and click your profile picture in the top right corner. The ID is listed under your account name.
It also appears in previous Google Ads emails and billing statements. Our guide to Google Ads billing explains those statements.
In a manager account, click the down arrow next to the account name in the top left corner, and the ID shows under it. Our manager account guide covers how those accounts work.
Share the ID only with people you trust. Anyone who has it may be able to use it to access your Google Ads information, Google warns.
How to contact Google Ads support
- Find your customer ID under your account name and keep it at hand.
- Write down the problem, the campaign it affects and any error message, word for word.
- If you signed up less than 30 days ago, call 1-800-838-7971 or schedule a call or chat with a Google Ads Expert.
- For a campaign that’s already running, sign in and search the Google Ads Help Center for your problem.
- If the articles don’t solve it, choose Contact us under Need more help at the end of the article.
- Or post a question in the Google Ads Help Community, without your customer ID.
- Note who helped you, when, and what they told you to do.
Steps 2 and 7 are our own advice, and so is leaving the ID out in step 6. The rest follows Google’s pages.
The expert line answers Monday to Friday, 9 a.m. to 9 p.m. Eastern time. Google says the expert can review your campaign before it goes live and help you choose keywords and a budget.
If your account is suspended, our guide to suspended Google Ads accounts explains why it happens and how to appeal.
How to tell a real Google call from a fake one
Google says it will never send an unsolicited message asking for your password or other sensitive information by email or through a link. A request like that is probably phishing.
If someone calls saying they work for Google, ask them to send you an email. A real one has “@google.com” in the From address and the Return-Path.
Emails from Google can also come from “@ads.google.com”. Before you click a link in any email, copy the link address and check that it goes to a page on google.com.
If the caller works for another company, check whether it’s a Google Partner. Google certifies Partners to manage Google Ads accounts. Our guide to hiring a Google Ads expert covers what to ask any company first.
If you already shared your password or card numbers, tell Google through its account security form as soon as possible. Then report the email or call, which connects you with an Online Specialist.
Before you contact Google Ads
- You’re signed in to the account with the problem.
- Your customer ID is written down.
- You noted the campaign and the exact error message.
- You searched the Help Center for that message.
- You know whether you signed up less than 30 days ago.
- Nobody on the phone has asked for your password.
RememberNew accounts can call or chat with a Google Ads Expert in their first 30 days, and active campaigns start in the Help Center. Keep your customer ID ready, and check that any email claiming to be Google comes from a google.com address.
If you’d rather not deal with support yourself, our Google Ads service builds and runs your Google Search campaigns in English and Spanish. You add us to your Google Ads account, or we open one in your name.
Questions about Google Ads support
What is the Google Ads phone number?
For new accounts, Google lists 1-800-838-7971 to reach a Google Ads Expert, Monday to Friday, 9 a.m. to 9 p.m. Eastern time. That call or chat is for your first 30 days. For a campaign that’s already running, Google points you to its Help Center.
Does Google Ads support have chat?
Yes, for new advertisers. Google lets you schedule a 1-to-1 call or chat with a Google Ads Expert within the first 30 days of signing up. For an active campaign, start in the Help Center, which may tailor its answers to the account you’re signed in to.
Why does Google Ads support ask for my customer ID?
Because the ID identifies your Google Ads account. Google lists contacting customer support among the tasks you use it for, along with linking products like Google Analytics. Share it only with people you trust, since anyone who has it may be able to access your Google Ads information.
How do I know a caller is really from Google?
Ask them to send you an email. A real one from Google has “@google.com” in the From address and the Return-Path. Google also says it never sends unsolicited messages asking for your password. If the caller works for another company, check whether it’s a Google Partner.
What is the Google Ads Help Community?
A public forum inside Google Ads Help where you describe your issue or post a question. Some answers come from users who are Product Experts within the Google Ads Community. Leave your customer ID and personal details out of any post.
Sources
Sources read on November 6, 2026: Contact Google Ads Experts for Ad Support, from Google Ads; and from Google Ads Help, About the Google Ads Help Center, Customer ID: Definition, Find your Google Ads customer ID, Secure your Google Ads account: Suspicious emails or calls claiming to be from Google Ads and the Google Ads Community.