Our commitment
Feedback Studios wants every person to be able to read our pages, fill our forms, and reach us, whether they use a mouse, a keyboard, a screen reader, voice control, or a screen magnifier. Accessibility is part of how we judge whether a site is finished, not a box we tick at the end.
This statement covers the website at feedback-studios.com. It also explains how we apply the same bar to the websites we design and build for clients, because a marketing agency that ignores access is leaving real customers out and exposing the business to risk.
We review this page at least once a year and whenever we ship a meaningful change to the site. The date at the top reflects the most recent review.
The standard we follow
Our target is the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. WCAG is published by the World Wide Web Consortium (W3C) and is the reference most regulators and US courts use when they read the Americans with Disabilities Act (ADA) for the web. Title III of the ADA covers places of public accommodation, and over the last decade courts have applied it to business websites and apps.
There is no separate set of federal web rules with its own pixel-level checklist for private businesses, so WCAG 2.1 AA is the working benchmark. We also track WCAG 2.2, which adds criteria around focus appearance, dragging, and target size, and we adopt those as we update each site.
| Reference | What it is | How we use it |
|---|---|---|
| WCAG 2.1 AA | W3C technical guidelines for accessible web content. | Our build and test target for every page. |
| ADA Title III | US law barring disability discrimination by public accommodations. | The legal reason the standard matters for a business. |
| WCAG 2.2 | The newer version with added success criteria. | Adopted as we revise sites going forward. |
| Section 508 | Federal procurement rule that adopts WCAG for government work. | Applied when a project touches public-sector requirements. |
Cite the source.You can read the law and the guidelines directly. The ADA is explained at ada.gov, and the full WCAG standard is published by the W3C Web Accessibility Initiative at w3.org/WAI/standards-guidelines/wcag.
What we have done
The work on feedback-studios.com covers the things people most often run into. None of it is exotic. It is the basic craft that makes a page usable.
- Semantic structure. Real headings in order, landmark regions like header, nav, main, and footer, and lists marked up as lists so a screen reader can move through the page.
- Keyboard access. Every link, button, menu, and form control can be reached and operated with the keyboard alone, with a visible focus outline so you can see where you are.
- Color contrast. Body text and interface elements are chosen to meet the AA contrast ratios, so text stays readable on our background.
- Labelled forms. Inputs have visible labels tied to the field, required fields are marked in text, and instructions sit next to the control, not only inside a placeholder.
- Text alternatives. Images that carry meaning have descriptive alt text, and decoration is marked so it is skipped.
- Reduced motion. We respect the system setting that asks for less animation, and nothing flashes or auto-plays in a way that could trigger a problem.
- Zoom and reflow. Pages stay usable at 200 percent zoom and down to a narrow phone width without forcing sideways scrolling.
We test with a keyboard, with at least one screen reader, and with automated checks before we call a page done. Automated tools catch maybe a third of issues, so the manual pass matters more than the score.
The sites we build for clients
If you hire us to design and build a website, you get the same standard described above. We treat WCAG 2.1 AA as part of the spec, not an upsell. That means accessible templates, keyboard-friendly navigation, labelled forms, contrast that passes, alt text on real images, and a check with a screen reader before launch.
One honest caveat. A site we hand over can drift over time as new pages, images, and embeds get added by whoever runs it. A photo posted without alt text, a PDF that was never tagged, or a third-party widget can each open a gap. So we also leave you with plain guidance on keeping it accessible, and we are glad to run a periodic check.
If you are a client.Want a site that holds up to ADA scrutiny? See how we approach builds on our web design page, or book a free strategy call and ask us to walk through your current site’s gaps.
Known limitations
We would rather tell you where we fall short than pretend the site is flawless. No website can promise perfect access to every person and every assistive tool at once. As of the date above, these are the areas we are still working on.
- Older posts and media. A few earlier images or documents may carry weaker alt text or captions than our current standard. We fix these as we find them and as you flag them.
- Embedded third-party tools. Items like a scheduling widget, a map, or a video player come from outside vendors, and their accessibility is partly out of our hands. We pick the better options and provide a fallback path where we can.
- The Spanish version. The full Spanish site is being built. Until it ships, some links point to placeholders. Our Spanish pages will meet the same standard as the English ones.
- Assistive tech variation. Browsers and screen readers behave differently and update often, so a page can read perfectly in one combination and stumble in another. Reports help us catch these.
If you hit something not listed here, that is exactly the kind of report we want. The next section explains how.
Report a barrier or request remediation
If a page, form, or document on this site stops you from doing what you came to do, tell us. You can write in English or Spanish. The more detail you can give, the faster we can reproduce and fix it.
- Email info@feedback-studios.comPut “Accessibility” in the subject line so it routes straight to the right person.
- Tell us whereInclude the page address and what you were trying to do, for example “the contact form would not submit with the keyboard.”
- Tell us howNote the browser, device, and any assistive tech you used, such as VoiceOver on Safari or NVDA on Chrome. That helps us match your setup.
- We confirm receiptYou hear back within two business days that we have it and are looking.
- We fix or scheduleWe aim to resolve a confirmed barrier within 15 business days. If a fix needs longer, we tell you the timeline and offer another way to get what you needed in the meantime.
Need the information another way?If a barrier is stopping you from reaching us, ask for the content in another format and we will provide it: a plain-text version, a phone read-back, or a direct reply. No one should be locked out of contacting us because of how a page is built.
Third-party content and links
Some features on this site rely on outside services, and we link to other websites, including official sources like ada.gov. We do not control how those external pages are built, and their accessibility is the responsibility of whoever runs them. When we choose a tool or vendor, we weigh accessibility as part of the decision, and we will swap one out when a better-built option exists.
If a third-party element on our own pages is blocking you, report it the same way as anything else. Even when the fix lives with a vendor, we want to know, and we will push for it or route you around it.
Contact and help
Accessibility questions, requests, and complaints all go to the same place. A real person reads them.
Feedback Studios · Accessibility
Email: info@feedback-studios.com
Languages: English and Spanish
Response: within two business days, with a fix or a clear timeline to follow
You can also reach us through the general contact page, and the way we use any details you share is set out in our privacy policy.
This page sits alongside our other legal documents. You may also want our terms of service, disclaimer, and privacy policy.