Automation · Miami · Bilingual

Track every lead. Reply to each one. Book the call.

We set up your measurement, your lead follow-up and an AI assistant for your chat and WhatsApp, in English and Spanish. AI drafts the work. A person approves it before it goes out. The accounts are yours.

A lead’s path

Example flow. A new lead arrives from a form or WhatsApp and the CRM creates the contact. AI drafts the first reply and a person approves it. After hours the reply goes out on WhatsApp. In business hours it goes by email or SMS. Both paths end with a call booked in your calendar.

  1. Form or WhatsApp

    New lead · Form

  2. CRM

    Contact created

  3. AI drafts

    Reply drafted

  4. A person approves

    Approved by Pedro

  5. After hours

    Reply on WhatsApp

    Business hours

    Reply by email or SMS

  6. Call booked

    Call on Tuesday 10:30 AM

An example path. Yours follows your own channels and rules.
  • Your accounts, your data
  • English and Spanish at the same price
  • A person approves every message flow

What we set up

Three layers, each on top of the last

You can stop at any layer. Each one needs the one below it, so we build them in this order.

  1. Measurement

    Starter

    Tracking that shows which ad, search or post brought each form, call, WhatsApp click and booking. The same events go to Google Ads and Meta, so both platforms work from what happened.

  2. Lead follow-up

    GrowthBuilds on Measurement

    Leads from Meta, Google, your website and WhatsApp clicks land in your CRM. A first reply goes out on its own, then three follow-ups over seven days. Appointments get reminders. Leads that went quiet more than 30 days ago get a message.

  3. AI assistant

    ProBuilds on Lead follow-up

    A chat on your website and on WhatsApp that answers common questions in English and Spanish, asks what the person needs and books a time in your calendar. It says it is AI and hands over to a person when you want one.

Who does what

AI does the volume. A person owns the decisions.

The split is fixed before anything goes live, and a message never goes out on AI alone.

AIAI does
PersonA person owns

  • Reads each new lead and tags its source and language.

    Sets the rules: who gets a reply, when and on which channel.

  • Drafts the first reply and every follow-up.

    Approves the wording before launch, and every new offer, price or claim after it.

  • Sends reminders and offers calendar slots.

    Takes the call and closes the sale.

  • Answers common questions from your own knowledge base.

    Takes over on complaints and on medical, legal or money topics.

  • Pulls the numbers into the monthly report.

    Reads the report and decides the next change.

In any channel where AI talks to a lead, it says it is AI.

The platform

One place for leads, conversations and follow-up

Feedback OS is the platform we are building for this. It has three parts, in plain words.

Until the inbox is ready, we deliver the same flows on top of the CRM you already use. Your leads and your data stay in your accounts, and they stay yours if you leave.

Leads arrive fromPPC managementSEO
  • CRMRunning

    A record for every lead: where it came from, which language it speaks, what was said and the next step.

  • InboxIn build

    Email, SMS and WhatsApp in one thread per person, so nothing sits on a personal phone.

  • Follow-upRunning

    The rules that decide what goes out, when and in which language. A person approves them.

What you get at the end

A list you can check off

At handover you can open every account and see every piece. If we stop working together, it keeps running.

Measurement
  • Tag Manager, GA4, the Meta pixel with Conversions API and Google Ads conversionsStarterGrowthPro
  • Up to 8 events: forms, calls, WhatsApp clicks and appointmentsStarterGrowthPro
  • A test report with each event reaching each platformStarterGrowthPro
Lead follow-up
  • Leads from Meta, Google, your website and WhatsApp clicks inside your CRMNot includedGrowthPro
  • A first automatic reply and 3 follow-ups in 7 daysNot includedGrowthPro
  • Appointment reminders and pipeline stagesNot includedGrowthPro
  • A message to leads older than 30 daysNot includedGrowthPro
  • A 60-minute training for your teamNot includedGrowthPro
AI assistant
  • Chat on your website and on WhatsApp, in English and SpanishNot includedNot includedPro
  • Qualifies the lead and books in your calendarNot includedNot includedPro
  • A knowledge base written from your own answersNot includedNot includedPro
  • Hand-over to a person on request, on complaints and on medical, legal or money topicsNot includedNot includedPro

Each item lists the plans that include it.

Plans and price

Three setups, each one counted

Scope, limits and price in writing before you start.

From $1,500.00 (measurement setup)

See plans

  • Starter

    Measurement

    Growth

    Lead follow-up

    Pro

    AI assistant
  • Setup

    $1,500.00

    $2,500.00

    By quote, after our pilot

  • Each month

    No monthly fee

    $350.00, optional, month to month

    By quote, month to month

  • Ready in

    10 business days

    10 business days

    Set with the quote

  • Monthly work

    None, there is no monthly fee

    We watch the flows, make 2 changes a month and send a report.

    We watch the flows, update the knowledge base and report on chats and bookings.

  • Limits

    1 website, 1 Meta account, 1 Google Ads account, 1 GA4 property

    Everything in Starter

    Up to 500 conversations a month. Model costs covered up to $100.00 a month.

  • Not included

    CRM and call tracking subscriptions. More websites, accounts or events, billed by the hour.

    The CRM subscription and message costs. A2P 10DLC and WhatsApp Business registrations, which go in your name.

    Outbound marketing messages, which need opt-in and their own budget. WhatsApp and SMS costs, always yours, with a written estimate first.

The setup is paid in full with the first invoice. English and Spanish cost the same. Ad spend is never part of the price.

FAQ

Questions owners ask

What does automation include?

Three layers. Measurement sets up Tag Manager, GA4, the Meta pixel with Conversions API and Google Ads conversions for up to 8 events. Lead follow-up adds your leads inside your CRM, a first automatic reply, 3 follow-ups in 7 days, appointment reminders and a 60-minute training. The AI assistant adds a chat for your website and WhatsApp. You can start with measurement and add the rest later.

How does AI fit in, and who checks it?

AI drafts the messages, reads each lead and sends the reminders. A person approves the wording before launch and every new offer, price or claim after it. When a complaint comes in, or the topic is medical, legal or about money, the conversation goes to a person. Anything AI says to a lead is labelled as AI.

Who owns the accounts and the data?

You do, from the first day: ad accounts, pixel, analytics, domain, website and lead data. If you leave, we hand everything over and remove our access within 5 business days.

Do you message people who did not agree to it?

No. Email, SMS and WhatsApp messages go out only where there is a number and consent. Outbound marketing messages need an opt-in and their own budget. The A2P 10DLC and WhatsApp Business registrations are made in your name.

What does it cost beyond the setup?

Starter has no monthly fee and Growth has an optional $350.00 a month. The CRM subscription, call tracking and message costs are not included and you pay them directly, with a written estimate before any messaging. For the assistant, model costs are covered up to $100.00 a month, and above that we charge cost plus 20%.

Can it work in Spanish?

Yes. Messages, follow-ups and the assistant work in English, Spanish or both, at the same price. The assistant answers in the language the person writes in, from a knowledge base kept in both.

Is the AI assistant available now?

We quote it on request. We are finishing our own pilot first, so each assistant is scoped and priced with you. The inbox that holds its conversations is still in build. Measurement and lead follow-up are available now.

How long does setup take?

Starter and Growth are ready in 10 business days. The assistant gets its timeline with the quote.

Contact

Start with a 20-minute call

We look at how leads reach you today, where they get lost and which layer you need first. You leave knowing which plan fits.

Marketing audit: $500.00, credited in full against a setup signed within 30 days. The 20-minute call is free.

Phone
(786) 220-5013
Email
info@feedback-studios.com
Languages
English and Español
Based in
Miami, FL