Using this website
This website is run by Feedback Studios LLC (“Feedback Studios”, “we”, “us”), 5006 Southwest 154th Court, Miami, Florida 33185, United States. You may use it to learn about our services and to contact us. Do not send us someone else’s personal information without their permission. The Message Program Terms under “Text messages and WhatsApp” below govern our text and WhatsApp messages.
Information on the site
The site’s descriptions of our services, prices and results are general information, not an offer. Results in case studies are those clients’ results and are not a promise of yours.
Our content
The site’s text, images, logos and code belong to Feedback Studios or its licensors. You may view them and share links to them; you may not copy them for commercial use without our written permission.
Links to other sites
The site links to other sites, such as social networks and WhatsApp. Their own terms and policies apply there.
Limitation of liability for this website
To the fullest extent the law allows, our total liability for any claim about using this website is capped at $100.00.
Text messages and WhatsApp
These are our Message Program Terms. They are part of the agreement you sign when you tick a text-message or WhatsApp box on our forms, or answer YES to our question on WhatsApp. They cover only our text and WhatsApp messages.
Program. Feedback Studios messages: follow-up about the request you sent us, offers to talk or meet, and booking links. We send them by text message and by WhatsApp from +1 (786) 220-5013, with an automated system for the selection and dialing of telephone numbers.
How you join. You join only in one of these ways: by ticking the text-message box or the WhatsApp box on our form, next to the text that describes the program; or, on WhatsApp, by answering YES when we ask. The boxes are optional: you can send the form without them, and buying from us never depends on them. After you tick a box we send one message asking you to reply YES; we send nothing more unless you do.
How often. Up to 10 messages a month on each channel.
Cost. We do not charge for messages. Message and data rates may apply, according to your mobile plan.
How to stop. Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT to any text, or ALTO, PARAR or BAJA in Spanish. On WhatsApp, write “stop”. Any other clear request works too: reply “please stop texting me”, email info [at] feedback-studios.com, or call us. We confirm once. A request to stop, made any of these ways, ends our marketing texts, WhatsApp messages and sales calls to you. After it, a person only answers if you write or call us first. To join again, reply START and then YES.
Help. Reply HELP (or AYUDA in Spanish) for help, or contact info [at] feedback-studios.com or +1 (786) 220-5013. Our reply to HELP reads: “Feedback Studios: replies to your request and meeting offers. Up to 10 msgs/mo. Reply STOP to cancel. Msg&data rates may apply. info [at] feedback-studios.com“
Carriers. Mobile carriers are not liable for delayed or undelivered messages.
Privacy. We do not sell, rent or share your mobile number with any third party or affiliate for their own marketing. Your opt-in to texts and your consent are never shared with any third party, except the providers that deliver our messages. See the Privacy Policy.
Language. The program runs in English and in Spanish; you receive messages in the language you last used with us.
Disputes about our messages. Any dispute about the texts or WhatsApp messages we send you is decided by individual arbitration before one arbitrator. The American Arbitration Association’s Consumer Arbitration Rules apply. The arbitration is seated in Miami-Dade County, Florida, and you may take part by phone or video. It is not decided in court, nor as a class, collective or representative action. Either of us may bring an individual claim in small claims court instead. We pay the arbitration fees beyond what a court would charge you. When the same representatives bring 25 or more similar claims, they are decided in batches of 25. You may opt out of this section within 30 days of joining by emailing info [at] feedback-studios.com. The Federal Arbitration Act governs this section.
Changes. If we change these Message Program Terms, the version you agreed to governs any dispute about messages sent before the change.
Services for clients
Accepting these terms
These terms are an agreement between you and Feedback Studios LLC (“Feedback Studios”, “we”, “us”). When you use our website, request a proposal, or hire us, you agree to them. If you are agreeing on behalf of a company, you confirm you have the authority to bind that company.
Most engagements also have a separate order, statement of work, or proposal that lists the specific services, scope, and fees. We call that your order. Where the order and these terms cover the same point, the order controls for that engagement. Everything not addressed in the order falls back to these terms.
If you do not agree with any part of these terms, the simple answer is to not use the site or the services.
What we provide
Feedback Studios is an AI-native, full-service marketing agency in the United States. We work in English and Spanish. Depending on your order, the work can include search optimization, paid advertising, web design and development, content, branding, and marketing automation.
Our model is straightforward: you approve direction, AI agents do a large share of the production, and experienced people own the strategy, the quality check, and the result. We tell you where AI is doing the work and where a person is.
We may improve, change, or retire parts of the website or a service over time. If a change materially affects an active engagement, your order tells you how we handle it, and we give you reasonable notice.
Your account and information
To deliver the work, we often need access to your accounts, such as your website, ad platforms, analytics, or business profiles. You are responsible for the credentials you give us and for keeping your own logins secure.
You agree to give us information that is accurate and current, and to update us when something material changes. If we build on bad or outdated information you provided, that is not on us. You also confirm you have the right to share whatever materials, brand assets, and access you hand to us.
Tell us promptly if you think an account has been compromised or accessed without permission. We handle the data you share under our privacy policy, and our use of cookies on this site is covered in the cookie policy.
Acceptable use
Use the site and the services for lawful purposes only. You agree not to:
- Break any law, regulation, or platform policy with the work we do for you.
- Infringe anyone’s copyright, trademark, privacy, or other rights, including by giving us material you do not have the right to use.
- Send us, or ask us to publish, content that is defamatory, deceptive, or designed to mislead consumers.
- Attempt to break, scrape, overload, or reverse-engineer the website or any system we run.
- Resell or pass off our services as your own agency offering without a written agreement.
If you use the services in a way that creates legal risk for us or for others, we can pause or end the engagement. Marketing claims you ask us to make are your responsibility to back up, and federal rules on truth in advertising and endorsements apply to your business. The FTC’s advertising guidance is a good starting point if you are unsure what a claim needs.
Intellectual property and ownership
What you own
You own the final deliverables we create specifically for your business, once you have paid the invoice that covers them. That means the website pages, ad creative, written content, brand files, and similar work product are yours. We hand off the editable files and the access so the work lives with you, not locked inside us.
What we keep
We keep the things that existed before your project or that we use across clients: our methods, internal tools, code libraries, templates, and general know-how. To the extent any of that is woven into your deliverable, we grant you a perpetual, non-exclusive license to keep using it as part of the finished work. You also keep whatever you already owned, including your brand, your trademarks, and your data.
Third-party material
Some deliverables include licensed assets such as stock images, fonts, or plugins. Those come with their own licenses, and you agree to honor them. For your own trademarks and original works, federal registration is handled through the U.S. Patent and Trademark Office, and we can point you to it, though filing is your decision.
Showing our work
Unless your order says otherwise, we may reference that we worked with you and show the public-facing results in our portfolio. If you would rather we keep it private, tell us and we will.
Payment and month-to-month terms
Your order lists the fees, the billing schedule, and what each charge covers. In general, an engagement starts with a one-time setup or onboarding fee, and then ongoing service bills monthly.
- Month-to-month. After setup, ongoing work renews each month. There is no multi-year lock-in. You can cancel before the next billing cycle with the notice stated in your order.
- When payment is due. Invoices are due on the date shown. We may pause work if an invoice is past due, after telling you first.
- Third-party costs. Ad spend, software subscriptions, domains, and similar pass-through costs are separate from our fees and are your responsibility unless your order folds them in.
- Taxes. Fees do not include any taxes that may apply to the services in your jurisdiction.
If you cancel, anything you have already paid for is yours to keep, and we hand off the completed, paid deliverables. Fees already earned are not refunded, and unpaid invoices for work done before the cancel date are still due.
Warranties and disclaimers
We promise to perform the services in a professional, workmanlike way, with reasonable skill and care. We will use commercially reasonable effort to meet the scope and timelines in your order.
We do not promise specific outcomes. Marketing depends on factors we do not control, including platform algorithms, competitor behavior, your market, your budget, and how quickly you approve and implement what we recommend. No one can honestly guarantee a ranking, a number of leads, or a sales figure, and we will not.
Except for the promise above, the website and the services are provided “as is” and “as available.” To the fullest extent the law allows, we disclaim other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Limitation of liability
To the fullest extent the law allows, Feedback Studios is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data, or loss of goodwill, even if we were told such damages were possible.
Our total liability for any claim connected to the services is capped. The cap is the amount you paid us for the services in the three months before the event that gave rise to the claim. Our total liability for any claim about using this website is capped at $100.00, as “Using this website” says. Some states do not allow certain limits, so a part of this section may not apply to you, and nothing here limits liability that cannot be limited under the law.
Indemnification
You agree to defend and hold Feedback Studios harmless from claims, damages, and reasonable legal costs that arise from your use of the services in a way these terms prohibit, from material or instructions you gave us, or from your violation of a law or someone else’s rights.
We will tell you promptly about any claim covered here, let you control the defense of it, and cooperate with you at your cost. We will not settle a claim in a way that admits fault on your behalf without your consent.
Governing law and disputes
These terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. You and Feedback Studios agree that any dispute connected to these terms or the services will be handled in the state or federal courts located in Miami-Dade County, Florida. You consent to that venue. This does not apply to disputes about our text or WhatsApp messages, which the arbitration section of “Text messages and WhatsApp” decides.
Before anyone files anything, both sides agree to try to resolve a dispute in good faith by talking it through. If a court finds any part of these terms unenforceable, the rest stays in effect.
Changes to these terms
We may update these terms as our services or the law change. When we do, we update the “Last updated” date at the top. If a change is significant and affects an active engagement, we give you reasonable notice through the contact details on your account.
Your continued use of the site or the services after a change means you accept the updated terms. For our text and WhatsApp messages, the version you agreed to governs any dispute about messages sent before a change. If you do not agree with an update, you can stop using the services and cancel under your order.
How to reach us
Questions about these terms, your order, or a specific clause are welcome. A real person reads them.
Talk to us about these terms
Email is the fastest route for anything legal or account-related.
info [at] feedback-studios.com
Prefer to talk it through first? You can reach us on the contact page or book a free strategy call.